Refund Policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Refund Policy.

FOOD ORDER ERRORS
If you receive food that is different from your receipt of purchase, we sincerely apologise. Please contact us as soon as you notice that there was an error with your order. You will be refunded the sales price amount associated with the error and recharged for the new items price.

Your order will be priority if you come to pick it up. In all cases, please return the food order in the original container(s).

FOOD ORDER INCOMPLETE
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you.  Please contact us as soon as possible as you notice the food items are not received in your order. If you don’t wish to receive the missing items, you may cancel the missed food before we prepare it without any question, and we will refund the amount to your bank account or we refund you with a Gift Card.

FOOD DISSATISFACTION
We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. Refunds and / or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a client simply does not like.

CANCEL ORDER
Sorry, we cannot cancel, refund or give credit if you change your mind or mistakenly order an item after the order preparation has already started. For this reason, we provide refunds or credits only for orders cancelled before 5 days before the confirmed pickup date.